MoonEssence, Inc. is owned and operated in California, and this is the name that will appear on your statements when you order by credit card. The company was founded by Ted Giammona and Theressa (Terry) Bryant.
By accessing any areas of MoonEssence, Inc or moonessence.com, users ("users") agree to be legally bound and to abide by the terms set forth below. Moonessence.com is owned and operated by MoonEssence, Inc. Any references herein to MoonEssence, Inc. or moonessence.com shall be deemed to refer to MoonEssence, Inc. as applicable under the circumstances.
I. DISCLAIMERS AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY MOONESSENCE.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. MOONESSENCE.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MOONESSENCE.COM DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOONESSENCE.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY neither MOONESSENCE.COM, NOR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, OR THE LIKE, SHALL CREATE A WARRANTY; NOR SHALL USER RELY ON ANY SUCH INFORMATION OR ADVICE.
Under no circumstances shall moonessence.com or any other party involved in creating, producing, or distributing moonessence.com be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use moonessence.com, including but not limited to reliance by a user on any information obtained from moonessence.com or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to moonessence.com's records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through moonessence.com. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
III. ONLINE CONDUCT
If MoonEssence, Inc. is notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content provided by User (e.g., through an author chat or online review),MoonEssence, Inc. may investigate the allegation and determine in its sole discretion whether to remove or request the removal of such Content from it's website. MoonEssence, Inc. may disclose any Content or electronic communication of any kind (I) to satisfy any law, regulation, or government request; (II) if such disclosure is necessary or appropriate to MoonEssence, Inc.; or (III) to protect the rights or property of MoonEssence, Inc. its Users or Providers.
MoonEssence, Inc. and moonessence.com reserve the right to prohibit conduct, communication, or Content that it deems in its sole discretion to be harmful to individual users, the communities that make up MoonEssence, Inc., or any rights of MoonEssence, Inc. or any third party, or to violate any applicable law. Notwithstanding the foregoing, neither MoonEssence, Inc. nor its Providers can ensure prompt removal of questionable Content after online posting. Accordingly, MoonEssence, Inc., nor its affiliates, nor any of their officers, directors, employees, or agents, nor Providers shall assume liability for any action or inaction with respect to conduct, communication, or Content on moonessence.com.
V. TERMINATION OF USAGE
VI. USAGE BY CHILDRENUNDER 16
VII. APPLICABLE LAW
IMPORTANT NOTE: Orders cannot be cancelled or changed once confirmed as processed by our system. We cannot guarantee that email requests for cancellations will be processed.
We use UPS to ship our products and they cannot deliver to a PO Box address. Therefore we can only ship to a physical address and apologize for any inconvenience this may cause. Under special circumstances we can ship via USPS but these shipments cannot be tracked and, therefore, we cannot guarantee successful delivery on these shipments. For further information please call our office at (707) 763-5363.
What determines the time it takes to get my orders?
MoonEssence, Inc.'s handmade products are more than just a name. Our products are fresh and handmade and use the most natural raw materials available - think of your local supermarket and you'll get the idea. We do not keep a significant amount of Finished Good Inventory on-hand at any one time. We will fill and ship any order promptly. Due to the nature that we run out or are out of stock of an item, we will notify the user/customer. We do not backorder products.
Order Processing and Shipping Times
All order payments are processed the next business day (subject to credit approval). Following successful payment approval, we strive to have your package shipped as quickly as possible. Please review the table below for approximate processing and shipping times. If you have any questions about this policy, please call us at 1-707-763-5363. Please note that the delivery times quoted are based upon normal business volumes. During times of heavy volume (Holidays!), all services can take up to five (5) business days longer. Please note Hawaii and Alaska are only available via Express shipping - no ground service is available. Business days exclude weekends and holidays.
Order Cancellation and Changes
We do not normally accept order cancellations or changes once an order has been processed via our web-site or by phone. If you email us with instructions to cancel your order, we can make no guarantee that this cancellation will be processed as requested. If you have a question about your order, please contact us at 1-707-763-5363 and quote your order number.
If you have a concern about your order, please contact us at 1-707-763-5363 and one our staff members will help you. Do not return your product prior to talking to a staff member. If you qualify for an online credit, exchange or refund, shipping and handling fees are non-refundable.
New USPS Regulation
Due to "Heightened Security" measures all packages over 16 oz. going to an APO/FPO address will be returned to sender if they are not presented in front of a USPS clerk.
Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system, i.e. has actually left our distribution warehouse. MoonEssence, Inc. is given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, MoonEssence, Inc. cannot provide you access to tracking codes. Our system will automatically send you an email with your tracking number; however, these are sometimes not activated by the carrier until up to 72 hours after you receive the email.
Special Instructions for Delivery
MoonEssence, Inc. cannot accommodate special instructions for delivery such as “leaving at the side-door” or “leaving with the concierge” that are entered by customers in the comment field of the orders. UPS does not accommodate these special instructions and MoonEssence, Inc. is bound by the services provided by each courier. Please do not enter delivery instructions in the comment field of the order as these will not be taken into consideration when your packages are shipped.
Change of Shipping Address
Typically, MoonEssence, Inc. cannot accommodate shipping address changes once an order has been placed and confirmed by email as processed. UPS does accept shipping address changes while a package is in transit as long as the package is not out for delivery. MoonEssence, Inc. cannot contact UPS to make shipping address changes on behalf of the receiver. The receiver must contact UPS directly and notify them of the change - UPS requires that the receiver provide the tracking number for their package to complete the address change. UPS can be contacted at 1-800-PICK-UPS (742-5877)
UPS Shipping Policies / Terms and Conditions of Service
For shipments to the US, we use the services of UPS. As such, we are bound by the terms and conditions of their service. We would like to bring your attention to the following specific terms of this service:
Special Instructions for Delivery
UPS cannot accommodate special instructions for delivery such as “leaving at the side-door” or “leaving with the concierge”. MoonEssence, Inc. cannot be responsible for providing UPS with special instructions for delivery that are entered by the customers in the comment field of orders.
Deliveries Attempted Three Times
UPS attempts to deliver a package three times. If on the 3 rd attempt, delivery is unsuccessful, UPS will send a postcard via U.S.P.S. to the receiver notifying them of the package and the attempted deliveries.
Special Handling of Undeliverable Packages
Shipments refused by the consignees, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions. The shipper will be responsible for payment of all charges, including, but not limited to, forwarding, disposal, or return transportation charges, as well as any duty and tax, if applicable.
In addition, keep in mind that UPS does not reimburse us for any damaged liquid product (perfumes, liquid shampoos, and shower gels). If you live in an area prone to freezing temperatures, you should ensure that there is someone at your shipping address to accept the package. MoonEssence, Inc. does not accept responsibility for products that are melted or frozen after they leave our warehouse.
For a complete list of UPS Terms and Conditions, please click here
All Shipping charges are based on the type of service selected, the weight of the shipment and the delivery destination. Not all services are available to all areas. Please note, Hawaii and Alaska are only available via EXPRESS shipping - ground service is not available.
All customers from California will be charged sales tax. There is no tax on the orders going out of the state of California.